Grif.Net

01/09/14 Grif.Net – Overheard at the Airport

01/09/14 Grif.Net – Overheard at the Airport

An award should go to the gate agent for being smart and funny, and making
her point, when confronted with a passenger who probably deserved to fly as
cargo.

A crowded flight was cancelled. Company policy is to leave a single customer
service agent with the monumental task of rebooking a long line of very
tired, inconvenienced travelers.

Suddenly an angry passenger pushed his way past everyone else in line to the
front of the counter. He slapped his ticket down on the counter and said “I
HAVE TO BE ON THIS FLIGHT AND IT HAS TO BE FIRST CLASS!!”

The agent replied, “I’m sorry sir. I’ll be happy to help you but I’ve got to
help these folks first, then I’m sure we’ll be able to work something out..”

The passenger was unimpressed. He asked loudly, so that the other passengers
behind him could hear, “Do you have any idea who I am?”

Without hesitating, the gate agent smiled and grabbed her public address
microphone and made the following announcement: “May I have your attention
please” she began, her voice echoing throughout the terminal. “We have a
passenger here at the gate WHO DOES NOT KNOW WHO HE IS. If anyone can help
him find his identity, please come to Gate B-47.”

With the folks behind him in line laughing hysterically, the man glared at
the agent, gritted his teeth and swore, telling her where she should go.
[use your imagination, we’re not gonna print it]

Without flinching, she smiled and said, “I’m sorry, sir, but you’ll have to
stand in line for that, too.”

The man retreated as the people in the terminal applauded loudly. Although
the flight was cancelled and people were late, for a brief moment they were
no longer angry at the airline.

~~
Dr Bob Griffin
bob@grif.net www.grif.net
“Jesus Knows Me, This I Love!”