Raindadd sent these – transcripts of actual call center/information
conversations:
Customer: ‘I’ve been calling 700-1000 for two days and can’t get
through. Can you help?’
Operator: ‘Where did you get that number, sir?’
Customer: ‘It’s on the door of the business.’
Operator: ‘Sir, those are the hours that they are open.’
~~
Caller: ‘Can you give me the telephone number for Jack?’
Operator: ‘I’m sorry, sir, I don’t understand who you are talking about.’
Caller: ‘On page 1, section 5, of the user guide it clearly states that I
need to unplug the fax machine from the AC wall socket and telephone Jack
before cleaning. Now, can you give me the number for Jack?’
Operator: ‘I think it means the telephone plug on the wall.’
~~
‘Does your European Breakdown Policy cover me when I am traveling in
Australia ?’
Operator: ‘Does the product name give you any clue?’
~~
Then there was the caller who asked directory assistance for a knitwear
company in Woven, Scotland.
Operator: ‘Woven? Are you sure?’
Caller: ‘Yes. That’s what it says on the label — Woven in Scotland ‘
~~
Tech Support: ‘I need you to right-click on the Open Desktop.’
Customer: ‘OK.’
Tech Support: ‘Did you get a pop-up menu?’
Customer: ‘No.’
Tech Support: ‘OK . Right-Click again. Do you see a pop-up menu?’
Customer: ‘No.’
Tech Support: ‘OK, sir. Can you tell me what you have done up until this
point?’
Customer: ‘Sure. You told me to write ‘click’ and I wrote ‘click’.’
~~
Dr Bob Griffin
[email protected] www.grif.net
“Jesus Knows Me, This I Love!”